TASK 1 LO1 Understand the factors that drive change in health and social care services 1.1. First, using a word document, explain in detail the key factors that drive change in health and social care services. 1.2. You are also to assess the challenges that key factors of change bring to health and social care services. To achieve (M1), you must analyse concepts, theories or principles to formulate own responses to situations. To achieve a distinction (D1) you must be able to Evaluate approaches to develop strategies in response to actual or anticipated situations. Guide Note Factors of change: (Individuals- e.g. rising expectations, changing nature of disease or illness; Society-e.g. demographics, economic, social, cultural factors etc; Government-e.g. updated legislation and policy, re-organisation of regulatory bodies etc; Sector e.g. medical advancement, research findings and changing workforce composition, increasing specialisation, development of ICT based systems etc.) Challenges of the key factors: (i.e. incorporating changes into existing services, human and financial resources, maintaining quality care, matching efficiency and economy, planning for future, importance of CPD etc). TASK 2 LO2 Be able to evaluate recent changes in health and social care services 2.1. Now, devise a strategy and criteria for measuring recent changes in health and social care. 2.2. Measure the impact of recent changes on health and social care services against set criteria. 2.3. Evaluate the overall impact of recent changes in health and social care 2.4. Propose appropriate service responses to recent changes in health and social care services. (M2) Analyse your own knowledge, understanding and skills to define areas for development in your responses to changes in Hsc. To achieve distinction (D2) you must Evaluate and apply strategies to develop own knowledge, understanding and skills in response to changes in your care setting. Guide Note strategy and criteria for measuring (i.e. regulatory inspections, organisational systems of quality assurance, feedback and comments from users of health and social care, self-evaluation etc.) Recent changes (e.g. the Health and Social Care Act 2012, changes to regulatory bodies – the role of NICE), focus on inter-professional working, promotion of choice such as direct payments, common inspection framework etc.) Criteria: (i.e. meeting national objectives; benefits for users of health and social care such as measures of health and well-being, measures of quality of life, greater efficiency and appropriately targeted services; improved recruitment and skilled staff etc.) evaluation issues: (benefits to service users, their families and staff at all levels, service organisation and delivery, referral rates, response times, waiting times, outcomes, cost-benefits etc.) Service responses: (leadership that facilitates change, updated policies and procedures, employee participation, service users’ of health involved at all stages etc.) TASK 3 LO3 Understand the principles of change management 3.1. Use powerpoint presentation (ppt), to explain the key principles of change management. 3.2. Explain how changes in health and social care are planned.